PROFESSIONAL AFTERCARE
Aftercare & Ongoing Support
Our relationship doesn’t end at installation. From operation guidance and warranty registration, parts and repairs, our aftercare team is here to keep your fire or stove looking beautiful and working perfectly for years to come. Whether you own a gas fire, wood/multifuel stove, electric or bioethanol model—and any fireplace surround—we’re only a call away.
Why Choose Us
Friendly Experts: Practical advice on use, care and fuel choice
Warranty Made Easy: Registration support and claim assistance
Priority Support: Fast scheduling for repairs and services
Parts & Repairs: Genuine spares and skilled workmanship
PROFESSIONAL AFTERCARE
Aftercare & Ongoing Support
Our relationship doesn’t end at installation. From operation guidance and warranty registration, parts and repairs, our aftercare team is here to keep your fire or stove looking beautiful and working perfectly for years to come. Whether you own a gas fire, wood/multifuel stove, electric or bioethanol model—and any fireplace surround—we’re only a call away.
Why Choose Us
Friendly Experts: Practical advice on use, care and fuel choice
Warranty Made Easy: Registration support and claim assistance
Priority Support: Fast scheduling for repairs and services
Parts & Repairs: Genuine spares and skilled workmanship
Certified & Compliant
Gas Safe and HETAS approved, fully insured, and installed to current regulations.
EndtoEnd Project Management
From survey and design to installation and signoff—one team, one point of contact.
Bespoke Fit & Finish
Surrounds, fires, hearths and media walls, tailored to your space and style.
Clean, Considerate & Guaranteed
Property protection, tidy workmanship and clear warranties for lasting peace of mind.
Our Process
From inspiration to a perfect fire in your home.
01
Showroom Consultation
Understanding Your Vision
Discover options, see live displays and get expert guidance on the best solution for your home, lifestyle and budget. We’ll discuss aesthetics, heat needs, installation routes and timelines.
- Free in-home consultation
- Technical site survey
- Detailed installation plan
- Transparent pricing quote
02
Home Survey & Design Proposal
Meticulous Preparation
A technical site survey checks measurements, chimney/flue routes, ventilation and gas/electric supply. We then provide a tailored proposal—appliance, surround, materials, accessories, timeline and a clear, itemised quote.
- Gas Safe certified engineers
- Permit coordination
- Property protection setup
- Delivery scheduling
02
Home Survey & Design Proposal
Meticulous Preparation
A technical site survey checks measurements, chimney/flue routes, ventilation and gas/electric supply. We then provide a tailored proposal—appliance, surround, materials, accessories, timeline and a clear, itemised quote.
- Gas Safe certified engineers
- Permit coordination
- Property protection setup
- Delivery scheduling
03
Preparation & Professional Installation
Expert Craftsmanship
We schedule works, protect your property, and complete all preparation—chimney lining or flue systems, gas or electric connections, building of false chimneys/media walls and hearths. Installation is carried out by our qualified specialists.
- Gas fires by Gas Safe engineers
- Wood/multifuel by HETAS installers
- Electric and bioethanol by our experienced team
04
Commissioning, Certification & Handover
Your Perfect Fireplace
We test and commission your appliance, register certifications where applicable, and provide full operation training and care guidance. Warranties are registered and your first service reminder is scheduled. Ongoing support is just a call away.
- Complete system commissioning
- Operation training
- Warranty registration
- Ongoing support guarantee
04
Commissioning, Certification & Handover
Your Perfect Fireplace
We test and commission your appliance, register certifications where applicable, and provide full operation training and care guidance. Warranties are registered and your first service reminder is scheduled. Ongoing support is just a call away.
- Complete system commissioning
- Operation training
- Warranty registration
- Ongoing support guarantee
What’s Included
A comprehensive installation package with everything you need for a safe, seamless result.
Installation Package
Showroom advice and product guidance
Home consultation and technical site survey
Design proposal, materials and timeline
Removal and disposal of old appliance/surround (if required)
Chimney lining or twinwall/flue systems as needed
Gas connection and testing (Gas Safe)
Wood Burner connection and testing (Hetas)
Construction of false chimney/media wall (if required)
Surround, hearth and beam fitting
CO alarm fitted where required
System commissioning and safety checks
Compliance documentation and certifications (Gas Safe/HETAS)
Property protection throughout, professional cleandown
Aftercare & Support
Operation tutorial and care guidance
Warranty support and paperwork
Local in person support contact
Friendly technical support and troubleshooting
Optional annual servicing (gas/wood) for ongoing safety and performance
Ready to Begin Your Installation?
Book your free, noobligation consultation and let our team guide you from inspiration to flawless installation.